Caledonia:
Operations

Specialized workgroups on the various business areas, and composed of operating units coordinated by supervisors with high professional skills are dedicated to the execution of services, ensuring this way an efficient fulfilment of the activities outsourced by contractor companies.

For phone collection and back-office activities, Caledonia can offer in its operational headquarter located in Cinisello Balsamo (MI) 30 stations divided into 3 groups. The flexibility of the structure allows, very quickly, increasing or decreasing the number of stations for each group; therefore it is very easy to create a new workgroup in case of need. At the moment workgroups are organized by contractor companies. The work in progress of all activities is constantly reported to the contractor, neither by periodical reporting or by the possibility of an internet direct connection. Digitalization and optical registration tools guarantee an instantaneous transmission, in an accurate way of all received documentation, and a quick processing of any customer's need. The internal staff of Caledonia is selected based on specific capacity and skills, and works on shifts which covers the entire day, from 9:00 a.m. until 8:00 p.m.

For the home collection activity, Caledonia makes use of direct staff for the geographic regions of Lombardy, Piedmont, Veneto and Emilia, while for the other regions of the Italian territory activity is performed by qualified agents, always and double checked supported by our internal staff. Caledonia chooses its external Collectors on the territory on the base of the criteria of professionalisms, morality and respectability, after a careful assessment of any type of prejudicial situation, always being the guarantor towards the buyer for the correctness and the seriousness of image of the rendered service. External Collectors of Caledonia as well can have an informative link to the headquarters, for a quick and effective exchange of information, as well as a precise monitoring of the performed activity.

Specifically for lease contracts or long-term hire, the intervention of Caledonia is aimed as well to repossession by the creditor, in the short period, of the asset subject of the contract, this way guaranteeing an effective limitation of the occurred loss.

As to the legal activity, Caledonia makes use of the positive cooperation of two law firms in Milan and a law firm in Rome, whereas highly skilled internal employees take care of keeping telephonic / epistolary relationships needed against debtor customers' principals (lawyers, public accountant studies, receivers). The legal activity of Caledonia is initially substantiated in delivering to the debtor, when required, an injunction, without additional costs for the customer company, and moreover a comprehensive assessment work (register of protests, hypo-cadastral surveys, prejudicial situations, etc) about the advisability of legal actions.

At the end Caledonia is able to offer its partners an professional due-diligence activity that, in case of credit transfer, is substantiated in an accurate examination of the contractual and accounting documentation in order to verify the completeness and formal validity, as well as in a collection and analysis of economic, financial and property data and information regarding debtor subjects, besides obviously the activity of tracing of untraceable debtors, if any. All gathered information are put at the complete and quick customer's disposal, for the purpose of as much as possible accurate evaluation of the actual perspectives of realization.